Customer Support Agent客户服务专员
Turn enquiries and company policies into grounded responses, with clear escalation when a person needs to decide.依据咨询与企业政策准备回复,遇到需要人员决定的问题时明确升级处理。
Meet this agent →了解这个 Agent →ENTERPRISE AI WORKFORCE PLATFORM企业级 AI 劳动力平台
Give us the workflow. We turn it into a governed AI workforce — built to execute real business processes and stay accountable to people.把工作流程交给我们。我们将它转化为一支可治理的 AI 劳动力,执行真实业务流程,并始终对人类负责。
Built for teams across industries.
12 agents. Human control. Measurable work.服务各行业企业团队。
12 个 Agent,人工掌控,衡量工作成果。
Case AW-1041 · Routine outpatient案件 AW-1041 · 常规门诊
3 sample documents present3 份示例文件已齐全
Routed under a defined demo policy根据明确的演示规则分流
Approve or escalate, with a reason批准或升级处理,并记录理由
They don’t just answer.
They work.不只是回答问题。
而是真正完成工作。
THE DIGITAL EMPLOYEE LIBRARY数字员工库
Start with one repeatable process. Explore 12 common and specialist Agent templates, then agree a pilot around your team, systems and controls.从一个可重复流程开始,探索 12 个通用及专业 Agent 模板,围绕团队、现有系统及控制要求约定试点。
Turn enquiries and company policies into grounded responses, with clear escalation when a person needs to decide.依据咨询与企业政策准备回复,遇到需要人员决定的问题时明确升级处理。
Meet this agent →了解这个 Agent →Extract fields, compare documents and find missing information. Give reviewers a structured result and its sources.提取字段、比较文件、查找缺失信息,为审核人员提供结构化成果及来源。
Meet this agent →了解这个 Agent →Prepare account briefs, personalised outreach and follow-up plans from the leads and conversations you provide.根据提供的客户线索和沟通,准备客户简报、个性化沟通及跟进方案。
Meet this agent →了解这个 Agent →AGENT ACCOUNTABILITYAGENT 责任追踪
Know what happened, why it happened and who authorised the next step. Accountability belongs inside the workflow.了解发生了什么、为什么发生,以及谁授权了下一步。责任追踪应当嵌入工作流程。
Explore the action ledger体验行动账本Client workspaces record tasks, execution attempts and authenticated reviews in a durable audit history. The sample demo uses synthetic data.客户工作区持久记录任务、执行尝试及身份认证审核;示例演示使用虚构数据。
Track the source material used in each workflow step.追踪每个流程步骤所使用的来源材料。
Consequential actions wait for an authorised decision.关键行动等待经过授权的人工决定。
Missing evidence and uncertain cases move to human review.材料缺失与不确定的案件转交人工处理。
Track completed tasks, model usage and estimated cost against the baseline you provide.对照填写的人工基准,跟踪任务完成数、模型用量与估算成本。
ROOTED IN OPERATIONS扎根于真实业务
Oxford Intelligence’s products provide the reference environments for AgentWorks. These are planned integration paths, not claims of live connections or customer results.Oxford Intelligence 的产品为 AgentWorks 提供参考业务环境。以下是规划中的集成路径,不代表当前已接通或已取得客户成果。
Insurance claims & pre-authorisation保险理赔与预授权
Admissions & application operations招生与申请运营
Customer & commercial workflows客户与商业工作流
YOUR FIRST PAID PILOT首个付费试点
Define the work, agree the controls and measure the outcome. Then decide what to scale.明确工作范围、约定控制措施、衡量实际结果,再决定如何扩大应用。
Explore your workflow economics测算流程经济价值One workflow. One Digital Employee. An agreed scope.一个流程,一位数字员工,一份明确的工作范围。
Indicative pricing, subject to discovery and contract. Submit an enquiry to agree the scope; no payment is collected here.参考价格,以需求调研和合同为准。提交咨询后共同确认范围,此处不收取费用。
FAQ
Explore the synthetic Claims Officer demo, browse 12 agent templates or create a client workspace. AI execution requires service activation and a configured model provider. Native enterprise connections are agreed separately.你可以查看使用虚构数据的理赔演示、浏览 12 个 Agent 模板,或创建客户工作区。AI 执行需要开通服务并完成模型配置;企业原生系统接入另行约定。
The product is designed to work across existing enterprise systems. Each pilot will define its connectors, permissions, human approval points and integration scope before execution.产品设计目标是在企业现有系统之上工作。每个试点都将在执行前明确连接器、权限、人工审批节点与集成范围。
Agree a baseline and evaluate cost per completed task, processing time, quality, rework, escalation and released human hours. The ROI calculator is a planning scenario, not a promise of savings.约定基线,评估单任务成本、处理时间、质量、返工、升级处理及释放人工工时。ROI 计算器提供规划情景,不构成节省承诺。